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Due to high demand, the arrival of your product may be delayed. Orders will ship within 1-2 business days. Once shipped, orders will arrive depending on your location.

Please allow 1-2 weeks for Domestic (U.S) Orders

Please allow 2-5 weeks for International Orders


It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a small window to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at, as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.


By placing an order at Store Sutra, you are responsible for the cost of return shipping back to Store Sutra. Please refer to our Return Policy for further information on how to make a return.


All of our shipments include online parcel tracking and require a signature on delivery. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact E-packet using the number below. We are not responsible for packages that are delivered but not received.
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound. 
Please note that all shipping times are guidelines only and specific delivery dates are not guaranteed..
All shipments will be sent from our warehouse located United States and China.
Please expect a slight delay in public holiday orders.

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